Return & Refund Policy
1. Overview
This Return & Refund Policy outlines the conditions under which customers may return products purchased from TRUE VIBE WEAR. These terms are compliant with U.S. consumer protection laws and Google Merchant Center (GMC) requirements.
2. Return Eligibility
To qualify for a return:
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The item must be in unused, unworn, unwashed condition.
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Original packaging, tags, and accessories must be intact.
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A valid proof of purchase (order number or email confirmation) is required.
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Returns must be requested within 30 days of delivery.
Items that cannot be returned:
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Final sale or clearance items
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Gift cards
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Items damaged through misuse or neglect
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Customized or personalized products
3. Return Process
To initiate a return:
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Contact our support team at contact@titabeauty.com with your order number.
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You will receive return authorization and instructions.
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Ship the item back using the provided return address.
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Once the returned item is received and inspected, we will notify you of approval or rejection.
4. Return Shipping Costs
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Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., defective or incorrect item).
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Shipping fees paid at checkout are non-refundable.
5. Refunds
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Approved refunds will be issued to the original method of payment.
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Refund processing time: 5–10 business days after inspection.
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If a refund is delayed, please contact your bank or card issuer.
6. Exchanges
We offer exchanges for eligible items if inventory is available.
To request an exchange, contact contact@titabeauty.com.
7. Defective or Incorrect Items
If you receive a defective or incorrect item:
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Notify us within 7 days of delivery.
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Provide photos of the issue for verification.
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We will replace the item or issue a full refund at no additional cost.
8. Cancellations
Orders can be canceled within 12 hours of purchase, provided they have not shipped.