Privacy Policy

1. Introduction

This Privacy Policy describes how TRUE VIBE WEAR (“we,” “us,” or “our”) collects, uses, stores, and protects personal information. This policy complies with FTC guidelines, GDPR, CCPA, and other applicable privacy regulations.

By using our site, you consent to the practices outlined below.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely through third-party processors)

B. Automatically Collected Data

  • IP address

  • Device type

  • Browser information

  • Cookies and tracking technologies

  • Pages viewed and usage statistics

C. Optional Information

  • Customer service communication

  • Reviews or survey responses

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve website performance and user experience

  • Prevent fraud and maintain security

  • Personalize content and marketing

  • Comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Analyze website traffic

  • Store user preferences

  • Improve page functionality

You may disable cookies through your browser settings.

5. Data Sharing & Third Parties

We may share data with:

  • Payment processors

  • Shipping carriers

  • Analytics platforms

  • Email marketing providers

We never sell personal information.

6. Data Storage & Security

We implement administrative, technical, and physical safeguards to protect your data.
However, no online transmission is 100% secure, and users assume minimal inherent risks.

7. GDPR Rights (EU Users)

EU residents have the right to:

  • Access, correct, or delete personal data

  • Request data portability

  • Withdraw consent

  • File complaints with data authorities

8. CCPA Rights (California Users)

California residents may:

  • Request disclosure of collected data

  • Request deletion

  • Opt out of data sharing

9. Children’s Privacy

We do not knowingly collect data from individuals under age 13.

Free Shipping

Enjoy free nationwide delivery with full insurance and tracking included.

Premium Support

Humanized customer service via Email and Live Chat, Monday to Friday from 8:00 AM to 8:00 PM (EST).

Secure Payment

100% secure checkout with SSL 256-bit encryption and trusted payment gateways.

Exchanges & Returns

Easily request exchanges or returns within 30 days of purchase with our hassle-free process.